Frequently Asked Covid-19 Questions
Q: I am abroad at the moment and I am trying to change my flight to get home – what should I do?
A: If you are abroad and need to get home – please click here. Please keep checking your emails for responses.
Q: I am abroad at the moment, do I need to return home earlier than planned?
A: Our recommendation is to return to Ireland at the earliest opportunity, given the possibility that more countries may close their borders, or airlines may cancel flights. However, this is only our recommendation and this decision is entirely yours to make. For up to date official advise please refer to https://www.dfa.ie/ .
If you are abroad and need to get home – please click here.
Q: I am due a refund as my flight has been cancelled – how do I apply?
A: You need to advise us that you wish to cancel and apply for a refund which can be done by completing the form below. Our staff will then apply for the refund on your behalf and process this as soon as possible
Please note that refunds can take between 12 and 16 weeks depending on the airline and of course due to the high volume of refunds that airlines will need to process.
NB*** IF the airline you were booked with Qatar, British Airways, Virgin Atlantic, Air France, KLM or Delta you will be only entitled to a voucher for future travel, this needs to be applied for on the airlines website directly
If you wish to cancel and claim a refund please click here.
Q: I have not yet left Ireland. Will my flights be cancelled? Should I change my dates?
A: As soon as we are aware if your flight has been cancelled we will actively contact all clients that are affected.
We do not know which airlines will cancel flights outright, and which will cancel only some flights as this is continuously changing by the hour. Most airlines, with a few exceptions, are allowing free changes for travel at a later date.
If you wish to change your flight - please click here.
Q: Ryanair have stopped all flights from 24th March – when will these operate again
A: We do not know when Ryanair will start to operate flights again, and can only deal with the flights that have been affected so far for our clients.
If you have been affected by a Ryanair flight we will be in touch with you – and as above, this will be in Priority of Date Of Travel Order.
Q: What if my flight is still operating but I don’t want to travel – will I get a refund?
A: A: Most airlines are offering free changes on flights, and you pay the difference in fares and taxes if applicable but do not pay the change fees. As each airline is different, we only know for certain once we look at bookings on a case by case basis.
We will prioritise these requests based on your date of travel, with utmost priority given to people affected within the next 72 hours.
If you have not found your answer and need to contact us, please send an email to [email protected] with your query.